Support

Support covers all three Bevelpine apps: Read Receipts for Confluence, Bulk Excel & CSV Exporter for Jira, and Hide from Export for Confluence.

Get help

Email: bevelpine.support@proton.me

Support hours are Monday to Friday, 09:00–17:00 BST. We aim to reply within 2 business days.

Report a bug

Email the address above and include:

which app you are using, and whether it is Jira or Confluence;
what you were trying to do;
what you expected to happen;
what actually happened, and the error message word for word if there was one;
roughly how many items were involved — the number of projects, issues, or people. Several known limits depend on that number, and it is usually the fastest way for us to recognise the problem.

A screenshot helps. Please don’t send us exported files or page content — we don’t need your data to diagnose a fault, and we would rather not receive it.

Request a feature

Same address. Tell us the problem you are trying to solve rather than the feature you have in mind; it usually leads somewhere better.

Track known issues

Each app’s documentation page carries a Limits and known issues section that we keep current:

That is where a known fault is listed and where a fix is announced. We do not currently run a public issue tracker. If that changes this page will say so; we would rather tell you than leave you looking for one.

Security issues

Please report anything security-related to the same address and put “security” in the subject. See Security for how each app handles data.

Questions

You can also ask on the Atlassian Community.